FAQ

Please register with the shopping cart before transacting. This allows you to access and re-download your orders.

You must be signed in to order.
You cannot access or download any order unless you signed in before transacting.

These are digital machine embroidery designs. You must own an embroidery machine and know how to transfer files to your machine in order to use these designs. This includes knowing how to use your specific software. We are unable to offer advice or support on your specific embroidery software or machine. Please direct software and machine specific questions to your dealer or manufacturer. Thank you

 

Q) Why are there two “My Accounts”?

 

A) Good question. It had me stumped too. Apparently that is the way this template was built.

Use the “My Account” between About Us and Contact Us on the Top/Left of every page.
The “My Account” next to the cart serves the same purpose as My Cart.

 

 Q) What Formats are the designs? 

 

A) We offer all our designs in the following formats: .art, .hus, .jef, pes, .vip, .vp3

 

Our native format is vp3. Color Charts are included in all files.

 

Q) How do I download my files? 

A) You must set up your account for the first time. 

 To retrieve your purchases please follow these steps:
1) Log into your account on the website, LEFT SIDE “My Account”

2) Go into ''My Account''

3) Look under ''Track your recent orders'' you should be able to see all orders there. Next to the order you wish to download, click ''View Details''

4) The next window will show your order summary. Next to the ITEM will be a '' Click Here to Download”. Clicking that will take you to your final page for your ''download' button for that specific item. 

All items are available to download for up to one year after transaction


***Downloads are only available for up to one year from purchase date!! You need to make sure you back up your files. Some suggestions are Cloud, Dropbox or external drive***

If needed, purchased designs will be sent via email up to 365 days. sales@pnw-embroidery.com

 

Q) I can't log in and it will not let me reset! What do I do? 

A) First try a different browser. If you are on Chrome, try the Edge or vise versa. Different computers and systems work better with different browsers and websites.  

If after you have tried a new browser and it is still not letting you in, just hit the reset password button. Please make sure to check your SPAM/JUNK folder.  I do have the ability to reset your password if needed. I will send you a temporary password so you can get into your account and change it to whatever you wish.

 

Q) I have two accounts! Can you combine them please? 

A) I might be able to help you combine the two. Contact me or let me know at MeWe http://mewe.com/join/pnw-embroidery

 

Q) How Can I Be Notified Regarding Sales and New Designs?

 

A) You are welcome to join our Yahoo site for free samples and notice of sales and special events. Join HERE to visit.  MeWe (birthday club) will keep you informed and it's fun! JOIN HERE

 

Q) Do You Have Any Samples To Test?


A) Our Yahoo group has free samples and an Appliqué of the Month Club (free). CLICK HERE . MeWe has free samples, Birthday Club and  Appliqué of the Month Club (free)  JOIN HERE.